Refund & Return Policy

Dewuchi has been building trust with its best quality materials and fine stitching for decades. This dedication has earned us a loyal customer base that trusts us for a lifetime. We prioritise our customers’ satisfaction, which is why we have developed flexible Return and Refund policies. These policies help us maintain strong client relationships through seamless communication.

Refund Policy

You can request a refund within 21 days after receiving your order, provided the following conditions are met:

• The jacket must be in its original form as provided by us.
• The item you received is defective or it is different from what you ordered.
• Refunds will be processed within 7-10 days after approval, using the same payment method you used.
• Shipping costs are non-refundable, and return shipping costs are the customer’s responsibility.

Return Policy

If the item you received does not meet your expectations, you can return it within 21 days after receiving it, subject to these conditions:

• The item must be in the same condition as provided to you.
• It must be in its original packaging, with tags attached, and unworn.
• There must be no evidence of markings, stains, or damage.

Once we receive your returned item, it will be inspected to ensure it meets these conditions. If approved, you will be offered an exchange or store credit, based on your preference.

How to Return

To initiate a refund or return, please email us at support@dewuchi.com with the following details:

• Your full name
• Order number
• The email address used to place the order

Our customer service team will respond within working hours to assist with your request. Once your return or refund is approved, we will provide you with the shipping details for our warehouse.

Note: Refunds or returns will be processed within 7-10 days after we receive your item.